After Sales Service
1, the user repair fax, according to the order of contact with customers, requirements must be within 2 hours, in case of emergency, must contact the user immediately, communication must have patience, deal with customer complaints, not to offend customers, always protect the company's iamge.
2, according to the user's information to identify the model number, fax, fault, damage, detailed address information to verify the reducer parts and service and maintenance downtime.
3, according to the relevant information to understand, a preliminary analysis of the fault reason, (if necessary, can contact with manufacture, quality supervision, technical and other departments to assist ), to identify and prepare the related spare parts, depending on the circumstances, arrange personnel to the spot to repair or coordination of users will be sent back to the company to repair the speed reducer, and timely solutions to inform customers and support unit or branch.
4, such as the arrangement of depot repair, you need to contact to coordinate arrangements for matters related to the back to factory repair, and followed up in a timely manner, as soon as possible after the repair to the user. If you need to customer service, We will arrange for or coordinate company staff to arrange on-site repair.
5, after-sale service personnel to carry parts to the scene, analyze the causes of failure in the field must be careful, do not completely rule out the possibility of failure, once again. If it was unable to repair, communicate the user, arrangements will be sent back to the company to repair the decelerator. If it is found that the supporting unit or cause damage to the user to reducer, report back to the company, the company and related units or user communication, as the repair charges, and through mobile phone text messages to inform the business.
6, after troubleshooting, debugging normal reducer must be returned to the user in the field, and the repair site clean.
7, the user acceptance, will be "customer service service site records" user signature confirmation, and will damage the parts back to the company. In case of special circumstances, the damaged parts replacement down the nearest, and back to the sale proceeds, but prior to the approval of the person in charge of after sale service agreement.
8, back to the company promptly after the "customer service service record" after sale service is responsible for the approval, by the person back to the branch or supporting units, and pay a return visit to the user directly.
9, the "on-site service record sheet" to department statistics department, statistics, register file.
After sale service department
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